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Our Guestbook Comments

Welcome to our guestbook. We welcome all comments from visitors to our site and our customers. Please do not use this the guestbook to ask questions about our products or services. For those inquiries, please see our contact us page.

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Fantastic store, extremely helpful staff, prompt courteous service. I use the store almost exclusively for my major Marklin HO railroad purchases. I would highly recommend this site!

— Glyn J from Peoria IL USA

Jan/Walter, Thanks Euro Rail Hobbies for your service and lets us grown ups be a Kid. I'm living a childhood dreams,with my 8yrs old son. Your quick response and timely deliveries are unmatched, your selection are the most current and available. Thanks Anthony & Tre'von Hill

— Anthony H from United States/Saudi Arabia/South Africa

Hi All I want to emphasize the excellent service I have received from your company and of course your employees. Starting from mail correspondence, ordering, delivering and so on. I don’t do this very often, but here it is a must !! Well done. If it would not be so far away from my home you would be my favorite store for railways. Kind regards Artur

— Artur M from Switzerland

Su sitio web es excelente y muy amigable.- No he visto otro de la calidad del vuestro.- La atencin de los pedidos es de primera.- or This Web site is excellent and very friendly. - I have not seen another one of the quality of yours. - The attention of the orders is first class.

— Arturo S O from Chile

I again want to thank all of you at Euro Rail Hobbies for your outstanding service-always getting the orders correct, always packaged for damage free shipment and promptly shipping the orders. I especially appreciate the helpful advice and testing of all locomotives before they ship to be sure they operated properly. I have also received easy to understand answers, and patience from Walter regarding how to operate my Mobile Station and other equipment- answers that I honestly could not grasp from the instruction manuals. This is one of the many reasons that working with a "brick & mortar" store versus a web site has. But each of the employees has always been very courteous no matter what the question is. Walter has been a real source of knowledgeable advice and suggestions. Their store and service is outstanding! Thanks again! Doug Gainer

— Douglas G from Illinois

I just took delivery on my first order from ERH, and both the sales price and service were excellent. I greatly appreciate the fact that I can order from a Canadian importer and pay only 1/3 (!) the premium postage American importers rather unreasonably require, a savings on this single coach order of some C$20.00. I look forward to doing more business (just made two 2010 new product reservations) with ERH and would commend them to all.

— David G from Whitby, ON

I have been ordering my stuff from Europe until I found FALLER. They don't ship at all and referred me to you as an end sales company here in Canada. I didn't realize how much stuff you have and was delighted!! Can't wait to get my order!

— Phil from Edmonton, Canada

For many years I have ordered from Walter and Jan and never had an issue with packing and delivery. All the items ordered that where present at the store, where shipped within days. Some back ordered items took a long time due to factory delays. That is not ERH's fault. I have been very pleased with ERH customer relations. They also research technical issues when needed and contact the factories directly when necessary. Great people for a great hobby.

— Norbert from Surrey

According to my records, I've been a customer of Euro Rail Hobbies for more than a decade. It was Walter who introduced me to Maerklin Digital back in 2002 when I bought the handsome Bavarian mallet BR 96 in ochre livery. Other locomotives were to follow; Viessmann catenary, building kits, trackage, electronics--and, gratefully, spare parts! Walter and his splendid crew can supply all the trains and accessories a model railroader could want. Like many in the hobby, I roam about websites, and have had other sources before I discovered EuroRail Hobbies, but for me ERH is the very best in service, in giving advice--and in price, even with the international transaction fee the banks tack on. The website is superb, and I visit it regularly. What it comes down to is trust--Walter Menzel, family and crew, are merchants and human beings you can trust.

— Don R from Columbus, Ohio, USA

I must say, this website is brilliant, no need to look or seek another! Jan and Walter cover an amazing range of products giving tremendous advice to Model Railway "tragic's" like me. I'd suggest, 5% of what these guys may forget, I would never know in my lifetime. I'm hooked on this On-line store, big time and to be honest and frank, the help offered by these folk is both professional and practical, in the most courteous way.

— Colin C from Murwillumbah NSW Australia
Spring in Germany