Contacting Euro Rail Hobbies & More
Our 2200 square foot retail store is located in beautiful downtown Summerland in the Okanagan region of British Columbia, Canada. We are within a 30-90 minute drive from Osoyoos (home of the Osoyoos Desert Model Railway), Penticton, Kelowna, and Vernon. Summerland is a 4 hour drive from Vancouver and the lower mainland of BC.
See the Google map at the bottom of this page for specific directions.
IMPORTANT NOTE: If you plan to visit us at our retail store, please check our home page or latest news for any special store closings (we are closed for holidays, special events such as train shows, and for all holiday long weekends). Whether you are travelling 5 minutes or two hours to see us, we do not want to dissapoint you by not being open when you arrive.
Retail Store Closed - Friday through to Wednesday, Nov.21st:
Due to large factory shipments having arrived, we will be closed to the local Public the balance of this week and into next week as we dismantle and organize and ship. Will do our best to re-open as soon as possible. On-line orders of course will processed as quickly as possible. See all the new product arrivals here
Fall & Winter Hours of Operation (retail store)
Monday to Friday: 1:30pm to 4:30 pm Pacific Time*
Saturday: 10am to 2 pm Pacific Time* NOTE: We are closed Saturdays on most holiday long weekends
Sundays & Holidays: Closed
* Due to limited space in our new location we may occasionally have to close when some very large shipments arrive from Germany. We simply do not have the room to receive many pallets of merchandise and safely open the store to the public. Please check our home page for any notices about unexpected closures.
Fall & Winter Hours of Operation (telephone)
Monday to Friday: 9am to 4:30 pm Pacific Time (12pm-7:30 pm Eastern)
Saturday: 10am to 2 pm Pacific Time (1pm-5pm Eastern) NOTE: We are closed Saturday on most holiday long weekends
Sundays & Holidays: Closed
Getting in touch with E-mail! We have been extremely busy and are doing out best to keep up with e-mail however there may be some periods where it may take us a while to get back to you. Please consider calling the store during business hours so we can address your issue or answer your question first-hand. Thanks for your patience.
We try to answer all e-mail as soon as possible, however occasionally the sheer volume of e-mail we receive can prevent us from getting back to you for a few days. If have an urgent request and have not heard back from us we recommend you call us on our toll-free line at 1-866-799-6098.
We cannot accept orders via e-mail. To check the status of your order, please use our on-line order status page found in our customer account section. All updates to your order's status will be posted there. If you are waiting for a backordered product and have seen no updates posted on-line we are probably still waiting for shipment from the manufacturer.
To inquire if a product is in-stock, we recommend you contact us by telephone. Our stock changes daily as new manufacturer shipments arrive and orders are shipped out.
For all other inquiries, send a message to Sales@EuroRailHobbies.com
Phone and Fax
Toll-free in the USA and Canada:
Local and international phone calls:
1 (250) 494-8999
1 (250) 494-1212
Note: At certain times of the day, our lines may be very busy. Please leave a message on our voice mail and we will return your call (within North America) as soon as possible.
Address: 9901 Main Street, Summerland, B.C, V0H 1Z0 (look for us around the corner of Kelly Ave.)
Our store is open Monday to Friday from 9:00 am to 4:30 pm and Saturday from 10:00 am to 2:00 pm PST. Need help? Phone ahead for specific directions to 9901 Main St. Summerland BC. And remember, you will always have the attention you deserve when shopping at our well-stocked store.
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