Contacting Euro Rail Hobbies & More
Our 2200 square foot retail store is located in beautiful downtown Summerland, British Columbia, Canada. See the Google map at the bottom of this page for specific directions
IMPORTANT NOTE: If you plan to visit us at our retail store, please note that in-store prices may be higher than online prices and also check our home page or latest news for any
special store closings (we are closed for holidays,special events such as train shows, and for all holiday long weekends). Whether you are travelling 5 minutes or two hours to see us, we do not want
to dissapoint you by not being open when you arrive.
Retail Store Status: Our retail store is not currently open to customers. We will be announcing the date our retail store will re-open shortly! Sorry for the delay!
Shipping March 17-24: Our shipping department will be short-staffed this week due to a family emergency. Shipments of orders may be delayed. Regular shipping will resume as soon as possible. Thank you for you patience!
Hours of Operation (telephone)
Our retail store is NOT ready to open for customers at this point, please watch our news section for updates. Hours posted are for telephone only.
Monday to Friday: 9am to 4:30 pm Pacific Standard Time (12pm-7:30 pm Eastern)
Saturday: 10am to 2 pm Pacific Standard Time (1pm-5pm Eastern) NOTE: We are closed Saturday on most holiday long weekends
Sundays & Holidays: Closed
Getting in touch with E-mail! We have been extremely busy and are doing out best to keep up with e-mail however there may be some periods where it may take us a while to get back to you. Please consider calling the store during business hours so we can address your issue or answer your question first-hand. Thanks for your patience.
We try to answer all e-mail as soon as possible, however occasionally the sheer volume of e-mail we receive can prevent us from getting back to you for a few days. If have an urgent request and have not heard back from us we recommend you call us on our toll-free line at 1-866-799-6098.
We cannot accept orders via e-mail. To check the status of your order, please use our on-line order status page found in our customer account section. All updates to your order's status will be posted there. If you are waiting for a backordered product and have seen no updates posted on-line we are probably still waiting for shipment from the manufacturer.
To inquire if a product is in-stock, we recommend you contact us by telephone. Our stock changes daily as new manufacturer shipments arrive and orders are shipped out.
For all other inquiries, send a message to Sales@EuroRailHobbies.com
Phone and Fax
Toll-free in the USA and Canada:
Local and international phone calls:
1 (250) 494-8999
1 (250) 494-1212
Note: At certain times of the day, our lines may be very busy. Please leave a message on our voice mail and we will return your call (within North America) as soon as possible.
Address: 9901 Main Street, Summerland, B.C, V0H 1Z0 (look for us around the corner of Kelly Ave.)
Our store is open Monday to Friday from 9:00 am to 4:30 pm and Saturday from 10:00 am to 2:00 pm PST. Need help? Phone ahead for specific directions to 9901 Main St. Summerland BC. And remember, you will always have the attention you deserve when shopping at our well-stocked store.
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