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I'm impressed with Euro Rail Hobbies website and service. The website is great for finding an item and buying it. This is the third Marklin HO item I have purchased within a month. The service is the best! This afternoon I called about an item before I ordered it. The salesperson helped me out and I ordered the item within minutes. Right now it's snowing heavily outside - this is not only the way to shop but the place to shop! Many thanks from a happy customer.

— John from Spokane, Washington

I again want to thank all of you at Euro Rail Hobbies for your outstanding service-always getting the orders correct, always packaged for damage free shipment and promptly shipping the orders. I especially appreciate the helpful advice and testing of all locomotives before they ship to be sure they operated properly. I have also received easy to understand answers, and patience from Walter regarding how to operate my Mobile Station and other equipment- answers that I honestly could not grasp from the instruction manuals. This is one of the many reasons that working with a "brick & mortar" store versus a web site has. But each of the employees has always been very courteous no matter what the question is. Walter has been a real source of knowledgeable advice and suggestions. Their store and service is outstanding! Thanks again! Doug Gainer

— Douglas G from Illinois

Su sitio web es excelente y muy amigable.- No he visto otro de la calidad del vuestro.- La atencin de los pedidos es de primera.- or This Web site is excellent and very friendly. - I have not seen another one of the quality of yours. - The attention of the orders is first class.

— Arturo S O from Chile

I found Walter and Diane while searching the web for European N scale. No need to look any further. Excellent range of products and service. Great prices. My second order has arrived in perfect condition due to first class packaging. This site is #1 for me.

— Ray R from Melbourne Australia

Walter, thank you very much for answering my question about track radius. It clears things up perfectly. At 69, I am new to “N” scale—having had an LGB set-up since my forties which my son now has—and I did not want to make an expensive mistake as I downsize in retirement! Let me also take this time to say thank you for all the wonderful service you and your staff have provided during the past few years. Great people and great products make for a great business combination. You certainly are on the very top of my list when it comes time for expanding my layout--or asking for that special gift from the family! Best regards, Dr. Bill Clayton

— Bill C from Gainesville, Virginia

I was needing some scenery materials and trees for my N scale layout ,as getting them locally is hit and miss and many of the ones I`ve seen online are either kinda poor in quality or very expensive. I was on one of the Euro sites (Busch perhaps) and Euro Rail Hobbies came up in the dealer section ,so I decided to have a look. Well.....am I ever glad I did, as I found exactly what I was looking for as well as N scale vehicles and Preiser figures...BONUS !!! I placed my order via the website and 4 days later my doorbell rang ,it was the mailman with a nice large box in hand !!! I was absolutely shocked that my order had already arrived from BC to MB..WOW ! All my order was in place,well packed and in perfect shape. If a company wants my business and money ,all they have to do is follow the model EuroRailHobbies has set forth ,as they obviously know what customer service is all about as well as I was contacted about the progress of my order. I also love the way they have their website set up,it makes it so absolutely easy to see what they have in each category and order.They also seem to have real time inventory status and tell you if items are backordered.I also like their log in feature to tell you order status etc. I noticed they have a lot of items on back order that can be ordered for customers ,I will have to confirm this on my next order,as there were some items I wanted. All in all ,it sure is nice to have a company located in Canada that I can order from, as I sometimes need to order from the USA ,and although I realize prices are in US dollars at Euro Rail Hobbies ,shipping and sometimes customs and long wait times can add up very very quickly when ordering from the US. So I don`t mind paying in US, as I know that`s the price of doing business when dealing with European companies and the Euro dollar. So, after this long winded write up ,I just want to conclude by saying I will be ordering from this fine company again, as I have the most confidence in the way they do things and treat their customers. I must say though, it`s probably a good thing I model in North American N scale locomotives and rolling stock, as I would probably go broke if they stocked those items...LOL Keep up the great work Euro Rail Hobbies !! Sincerely Paul T

— Paul T from Winnipeg,Manitoba
Winter in Germany