The new web site is great. The main menu bar with its dropdown sub-menus is very useful. The pictures on the pages that list locos, cars, track, etc. are bigger than on the previous web site, which is a nice feature. Thank you for your efficient, courteous service and for always being ready to answer my many questions as a novice model railroader. Regards.
I have been a long standing customer of EuroRailHobbies and friends of Walter and Jan for over eight years after the fortuitous discovery of their web site in 2001. They have endeavored to continuously improve the site and this recent upgrade is evidence of their commitment to customer service. I have always considered their site to be the best on the web, but this embellishment is incredibly amazing! Thank you! With Walter and Jan, customer service is never in question: it is ALWAYS top-notch! Walter's knowledge of his products is unparalleled. His personal support and attention to detail reflect his dedication to their customer base. I recently purchased the new Marklin Central Station, and what an amazing instrument! I have been waiting for this type of product for years. Now I have my entire layout programmed on it, including all signals, turnouts and all other solenoids for over 550 feet of track! Running trains is easy and unbelievably fun. Thank you Walter and Jan.
EVERYTHING about Euro Rail Hobbies is worthy of praise. The web store is easy to use, and the prices are the best around! Thanks to all at the store for such friendly and helpful customer service!
I want to again add my thanks to all the wonderful people at Eurorail Hobbies! I have always had great service and all my shipments have arrived in new, undamaged, condition because of how well they pack the items. Their advice is always helpful, even for us some of us, myself, who are at times "technically challenged" with some of the electronic features provided in some of these great products. As always, thanks very much for such great service!!!!
I found Euro Rail Hobbies store in 2004 and since then it has been my store #1 for purchasing all my train needs. I have placed many orders and I was always pleased with the items without having a single problem. No other store can compete with Walter's custumer service - he simply watches out for you and he does not let you make any mistakes! Walter and Diane have always helped me a lot with my many questions about items and with the right item to buy. They have been helping me a lot with my train collection (including some very hard to find items) as well as with tips and ideas of how to build my new layout. I totally recommend this store for any railroad modelers from the beginner to the expert, kids to adults and obviously to the most serious collectors! The range of products is absolutely complete and with his new website search engine it is even easier to browse the product lines! Congratulations Walter and staff for the excellence in your work and thank you very much for all your help, friendly attention and patience with me!
Wow! What great site! The layout is very aesthetically pleasing, the search function works very well, and there are pictures (and large ones at that!) of most items. I love how the shopping cart actually shows the pictures of what is in it - I hate how Walther's shopping cart doesn't - this is a great feature to remind you what is actually in the cart. I haven't shopped with Euro Rail Hobbies before, but if the service is anything like how the website is, I anticipate to be impressed. I am glad I remembered having stumbled upon this site years ago. The prices are phenomenal and I just saved a ton buying through this site over Walthers. I hope to continue doing business with Euro Rail Hobbies in the future (provided I have a good experience with my current order - and I am confident I will). Hooray for Canadian model railroad suppliers!
I have received my two orders which were combined for shipping, as I requested. For the past seven years, every item in every order has been present and accounted for. I appreciate your attention to detail and can count on your shipments to be without worry. Thanks for the continuing fine job. For sometime now, you are the only Internet train company I rely on. It is always a pleasure to order from your family company.
Good to know there is a place where I always find what I am looking for. Thank you!
Thank you for bringing some fantastic European lines to North America! I feel like a kid at Christmas every time a parcel from your store arrives. Very easy shopping and ordering.
Site is excellent and so are the prices.