Tuesday, March 17, 2020
Euro Rail Hobbies and the COVID-19 Pandemic - Online store open
April 4th: We are about a day behind in processing and shipping orders without our shipping staff in the store. Thank you for your patience as we do our very best to get your orders shipped out as quickly as possible.
March 31st: Due to the shutdown of non-essential businesses to the public last week and our desire to keep everyone as safe as possible, only our owners, Walter and Jan, are presently working in the store processing and packing orders, unpacking shipments, and answering calls and messages.
March 25th: Canada Post has advised that due to the current crisis, delivery time guarantees many not be met. We have not seen unusual delays as of yet but ask that you please be patient.
March 23rd: With the US-Canada border closure on the news we wanted to assure you that our shipments to US customers are still shipping USPS from Washington State.
As the COVID-19 pandemic develops world-wide, we wanted to let you know how the situation is affecting our business and your orders with us.
We are implementing precautionary measures to help protect the health and safety of our staff, their families, and our many customers around the world. EURO RAIL HOBBIES & MORE, Inc. remains open for ON-LINE ordering & processing. We will continue to ship your orders.
As of March 20th, 2020 our retail store will be closed to the public except for local order pickup (by appointment ONLY). We are taking this measure in order to isolate our inventory as much as possible and prevent any potential cross-contamination between staff and customers. We have implemented frequent cleaning and hand-washing protocols in our store, especially around the processes of handling and packing customers orders.
Local customers who wish to pick up your order in store, please place your order online and specify in the comments area that the order is for Local Pickup. Once the order is picked and ready for pickup we will email or call and let you know the order is ready for pickup. Please let us know when you plan to pickup your order before arriving at the store. Orders may be picked up each day we are open between the hours of 1:30 and 4:30 pm.
We are still receiving shipments from manufacturers however due to the extreme reduction in air travel it is becoming more difficult to book air cargo and is taking longer for shipments from Europe to arrive. We ask that you please be patient as we are doing our best to ensure your products ship to you as soon as possible. Some new products will likely be delayed by factory closures in China and elsewhere as well as general disruptions to supply chains. We will update factory delivery timeframes as much as possible to keep you informed.
Please follow us on Facebook or check our Latest News page for any updates.
Let's all do our part to keep each other safe by following the protocals laid out by our local and federal governments. From all of us at Euro Rail Hobbies & More Inc., stay healthy and safe.