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Items packed and received by me in Australia within 6 days of ordering. Superb service in every way. Tremendous range of items. I could not more highly recommend!
The site is simply awesome! The prices are outstanding. I've checked other sites in the USA and found their prices more competitive so I purchase from Euro Rail. My students and I have enjoyed the products we have purchased. Thanks
This is a great site and the ONLY company who sells special Pola and other items that are hard to find. Also, they really work with you on any problems finding supplies, contacting POLA and other companies about replacement parts missing from kits, etc. The owner of the company will actually WRITE you an e-mail and work with you for complete satisfaction! I give them an A+++ and highly recommend them!!
I love your website and have used it for all my EURO purchases! Keep up the good work. Bob
For many years I have ordered from Walter and Jan and never had an issue with packing and delivery. All the items ordered that where present at the store, where shipped within days. Some back ordered items took a long time due to factory delays. That is not ERH's fault. I have been very pleased with ERH customer relations. They also research technical issues when needed and contact the factories directly when necessary. Great people for a great hobby.
I just took delivery on my first order from ERH, and both the sales price and service were excellent. I greatly appreciate the fact that I can order from a Canadian importer and pay only 1/3 (!) the premium postage American importers rather unreasonably require, a savings on this single coach order of some C$20.00. I look forward to doing more business (just made two 2010 new product reservations) with ERH and would commend them to all.
Thank you for bringing some fantastic European lines to North America! I feel like a kid at Christmas every time a parcel from your store arrives. Very easy shopping and ordering.
I have been a long standing customer of EuroRailHobbies and friends of Walter and Jan for over eight years after the fortuitous discovery of their web site in 2001. They have endeavored to continuously improve the site and this recent upgrade is evidence of their commitment to customer service. I have always considered their site to be the best on the web, but this embellishment is incredibly amazing! Thank you! With Walter and Jan, customer service is never in question: it is ALWAYS top-notch! Walter's knowledge of his products is unparalleled. His personal support and attention to detail reflect his dedication to their customer base. I recently purchased the new Marklin Central Station, and what an amazing instrument! I have been waiting for this type of product for years. Now I have my entire layout programmed on it, including all signals, turnouts and all other solenoids for over 550 feet of track! Running trains is easy and unbelievably fun. Thank you Walter and Jan.
The new web site is great. The main menu bar with its dropdown sub-menus is very useful. The pictures on the pages that list locos, cars, track, etc. are bigger than on the previous web site, which is a nice feature. Thank you for your efficient, courteous service and for always being ready to answer my many questions as a novice model railroader. Regards.
This is the fourth order I have made with your shop this year, and I have always been exceptionally pleased with your prompt service and the fact that you test each locomotive before shipping! Your web site is great- kept up to date and I like the "live " inventory of the items available-I don't have to guess if anything is in stock or not! Gratefully, Doug Gainer