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Our Guestbook Comments

Welcome to our guestbook. We welcome all comments from visitors to our site and our customers. Please do not use this the guestbook to ask questions about our products or services. For those inquiries, please see our contact us page.

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Hello and thank you for a great website-my god son loves your website and it is great you offer such a wide variety of railroading products! Thank you, Charles Sill

— Charles S from Atlanta, GA USA

EVERYTHING about Euro Rail Hobbies is worthy of praise. The web store is easy to use, and the prices are the best around! Thanks to all at the store for such friendly and helpful customer service!

— Matt F from Oakland, California, USA

A fantastic way to shop for all your modeling needs.. Fantastic communicators and fast postage..a real pleasure to do business with this company.

— Darren J from Adelaide Australia

For many years I have ordered from Walter and Jan and never had an issue with packing and delivery. All the items ordered that where present at the store, where shipped within days. Some back ordered items took a long time due to factory delays. That is not ERH's fault. I have been very pleased with ERH customer relations. They also research technical issues when needed and contact the factories directly when necessary. Great people for a great hobby.

— Norbert from Surrey

I have been a long standing customer of EuroRailHobbies and friends of Walter and Jan for over eight years after the fortuitous discovery of their web site in 2001. They have endeavored to continuously improve the site and this recent upgrade is evidence of their commitment to customer service. I have always considered their site to be the best on the web, but this embellishment is incredibly amazing! Thank you! With Walter and Jan, customer service is never in question: it is ALWAYS top-notch! Walter's knowledge of his products is unparalleled. His personal support and attention to detail reflect his dedication to their customer base. I recently purchased the new Marklin Central Station, and what an amazing instrument! I have been waiting for this type of product for years. Now I have my entire layout programmed on it, including all signals, turnouts and all other solenoids for over 550 feet of track! Running trains is easy and unbelievably fun. Thank you Walter and Jan.

— Alan M F M from West Linn, Oregon

The new web site is great. The main menu bar with its dropdown sub-menus is very useful. The pictures on the pages that list locos, cars, track, etc. are bigger than on the previous web site, which is a nice feature. Thank you for your efficient, courteous service and for always being ready to answer my many questions as a novice model railroader. Regards.

— Spencer from Toronto

This is the fourth order I have made with your shop this year, and I have always been exceptionally pleased with your prompt service and the fact that you test each locomotive before shipping! Your web site is great- kept up to date and I like the "live " inventory of the items available-I don't have to guess if anything is in stock or not! Gratefully, Doug Gainer

— Douglas G from Bourbonnais Il

I want to again add my thanks to all the wonderful people at Eurorail Hobbies! I have always had great service and all my shipments have arrived in new, undamaged, condition because of how well they pack the items. Their advice is always helpful, even for us some of us, myself, who are at times "technically challenged" with some of the electronic features provided in some of these great products. As always, thanks very much for such great service!!!!

— Doug G from Illinois

Walter, thank you very much for answering my question about track radius. It clears things up perfectly. At 69, I am new to “N” scale—having had an LGB set-up since my forties which my son now has—and I did not want to make an expensive mistake as I downsize in retirement! Let me also take this time to say thank you for all the wonderful service you and your staff have provided during the past few years. Great people and great products make for a great business combination. You certainly are on the very top of my list when it comes time for expanding my layout--or asking for that special gift from the family! Best regards, Dr. Bill Clayton

— Bill C from Gainesville, Virginia

I found Euro Rail Hobbies store in 2004 and since then it has been my store #1 for purchasing all my train needs. I have placed many orders and I was always pleased with the items without having a single problem. No other store can compete with Walter's custumer service - he simply watches out for you and he does not let you make any mistakes! Walter and Diane have always helped me a lot with my many questions about items and with the right item to buy. They have been helping me a lot with my train collection (including some very hard to find items) as well as with tips and ideas of how to build my new layout. I totally recommend this store for any railroad modelers from the beginner to the expert, kids to adults and obviously to the most serious collectors! The range of products is absolutely complete and with his new website search engine it is even easier to browse the product lines! Congratulations Walter and staff for the excellence in your work and thank you very much for all your help, friendly attention and patience with me!

— Bruno d B from Joinville SC, Brazil
Spring in Germany