For many years I have ordered from Walter and Jan and never had an issue with packing and delivery. All the items ordered that where present at the store, where shipped within days. Some back ordered items took a long time due to factory delays. That is not ERH's fault. I have been very pleased with ERH customer relations. They also research technical issues when needed and contact the factories directly when necessary. Great people for a great hobby.

Euro Rail Hobbies is my go-to store for Dutch model rail equipment. Their prices are extremely competitive, shipping is hassle-free, and service is outstanding. I've tried the other ones (in FL and IL) and even a bead store that had a small selection on the side, but Euro Rail Hobbies is now my one and only choice (unless I'm physically in The Netherlands). If it weren't for this store, I'm not sure what I'd do...

I was needing some scenery materials and trees for my N scale layout ,as getting them locally is hit and miss and many of the ones I`ve seen online are either kinda poor in quality or very expensive. I was on one of the Euro sites (Busch perhaps) and Euro Rail Hobbies came up in the dealer section ,so I decided to have a look. Well.....am I ever glad I did, as I found exactly what I was looking for as well as N scale vehicles and Preiser figures...BONUS !!! I placed my order via the website and 4 days later my doorbell rang ,it was the mailman with a nice large box in hand !!! I was absolutely shocked that my order had already arrived from BC to MB..WOW ! All my order was in place,well packed and in perfect shape. If a company wants my business and money ,all they have to do is follow the model EuroRailHobbies has set forth ,as they obviously know what customer service is all about as well as I was contacted about the progress of my order. I also love the way they have their website set up,it makes it so absolutely easy to see what they have in each category and order.They also seem to have real time inventory status and tell you if items are backordered.I also like their log in feature to tell you order status etc. I noticed they have a lot of items on back order that can be ordered for customers ,I will have to confirm this on my next order,as there were some items I wanted. All in all ,it sure is nice to have a company located in Canada that I can order from, as I sometimes need to order from the USA ,and although I realize prices are in US dollars at Euro Rail Hobbies ,shipping and sometimes customs and long wait times can add up very very quickly when ordering from the US. So I don`t mind paying in US, as I know that`s the price of doing business when dealing with European companies and the Euro dollar. So, after this long winded write up ,I just want to conclude by saying I will be ordering from this fine company again, as I have the most confidence in the way they do things and treat their customers. I must say though, it`s probably a good thing I model in North American N scale locomotives and rolling stock, as I would probably go broke if they stocked those items...LOL Keep up the great work Euro Rail Hobbies !! Sincerely Paul T

I love your website and have used it for all my EURO purchases! Keep up the good work. Bob

Thank you so verrry much for everything!!! Excellent choices of Brand Names. Fast service, even if items are out of stock Euro Rail Hobbies gets these items back in stock ASAP and I mean ASAP!!! Verrry fine customer service!!! Super Duper packaging!!! Alles ist sehr Prima bei Euch!!!

Jan/Walter, Thanks Euro Rail Hobbies for your service and lets us grown ups be a Kid. I'm living a childhood dreams,with my 8yrs old son. Your quick response and timely deliveries are unmatched, your selection are the most current and available. Thanks Anthony & Tre'von Hill

The prices of your items and the wide range of stock is fantaastic.

Good to know there is a place where I always find what I am looking for. Thank you!

I currently live in Italy and often drive up to Germany and I order Marklin etc from a Canadian Dealer. Now does that tell you something about the Menzel's @ Euro Rail Hobbies? Great Prices, Great Service, to make it short GREAT PEOPLE!

This is my third order from this great train shop and as usual, I am extremely happy with my purchase.Communications are excellent ,product variety is top notch and shipping is always quick and well packaged.I love the great selection of trees and scenery that they stock, very nice and well made ,makes for a realistic layout.I find this site very easy to navigate ,unlike some out there. I plan on ordering more product soon !! Thankyou Euro Rail ,you are definitely doing things right !! Paul Turenne Wpg. MB