I have received my two orders which were combined for shipping, as I requested. For the past seven years, every item in every order has been present and accounted for. I appreciate your attention to detail and can count on your shipments to be without worry. Thanks for the continuing fine job. For sometime now, you are the only Internet train company I rely on. It is always a pleasure to order from your family company.

I was needing some scenery materials and trees for my N scale layout ,as getting them locally is hit and miss and many of the ones I`ve seen online are either kinda poor in quality or very expensive. I was on one of the Euro sites (Busch perhaps) and Euro Rail Hobbies came up in the dealer section ,so I decided to have a look. Well.....am I ever glad I did, as I found exactly what I was looking for as well as N scale vehicles and Preiser figures...BONUS !!! I placed my order via the website and 4 days later my doorbell rang ,it was the mailman with a nice large box in hand !!! I was absolutely shocked that my order had already arrived from BC to MB..WOW ! All my order was in place,well packed and in perfect shape. If a company wants my business and money ,all they have to do is follow the model EuroRailHobbies has set forth ,as they obviously know what customer service is all about as well as I was contacted about the progress of my order. I also love the way they have their website set up,it makes it so absolutely easy to see what they have in each category and order.They also seem to have real time inventory status and tell you if items are backordered.I also like their log in feature to tell you order status etc. I noticed they have a lot of items on back order that can be ordered for customers ,I will have to confirm this on my next order,as there were some items I wanted. All in all ,it sure is nice to have a company located in Canada that I can order from, as I sometimes need to order from the USA ,and although I realize prices are in US dollars at Euro Rail Hobbies ,shipping and sometimes customs and long wait times can add up very very quickly when ordering from the US. So I don`t mind paying in US, as I know that`s the price of doing business when dealing with European companies and the Euro dollar. So, after this long winded write up ,I just want to conclude by saying I will be ordering from this fine company again, as I have the most confidence in the way they do things and treat their customers. I must say though, it`s probably a good thing I model in North American N scale locomotives and rolling stock, as I would probably go broke if they stocked those items...LOL Keep up the great work Euro Rail Hobbies !! Sincerely Paul T

I currently live in Italy and often drive up to Germany and I order Marklin etc from a Canadian Dealer. Now does that tell you something about the Menzel's @ Euro Rail Hobbies? Great Prices, Great Service, to make it short GREAT PEOPLE!

This is the fourth order I have made with your shop this year, and I have always been exceptionally pleased with your prompt service and the fact that you test each locomotive before shipping! Your web site is great- kept up to date and I like the "live " inventory of the items available-I don't have to guess if anything is in stock or not! Gratefully, Doug Gainer

Walter and his staff are absolutely top notch in every way. They are always courteous and so, so helpful. As a newbie in this hobby, I really "lucked out" in finding Euro Rail Hobbies. The only place I will ever order from, and I can't wait until I can get some time to visit the store personally!

Very helpful polite staff and a great store to visit!!

I was impressed by your prices and large in-stock selection. I model the DB Schwarzwaldbahn in N scale and hope to become a regular customer.

Hi All I want to emphasize the excellent service I have received from your company and of course your employees. Starting from mail correspondence, ordering, delivering and so on. I don’t do this very often, but here it is a must !! Well done. If it would not be so far away from my home you would be my favorite store for railways. Kind regards Artur

Items packed and received by me in Australia within 6 days of ordering. Superb service in every way. Tremendous range of items. I could not more highly recommend!

With out Euro Rail Hobbies, it would be impossible to do a project, because don't exist stores like this in Brazil. Congratulations to all!!!